Privacy Policy

Good Smile Europe is operated by Figuya GmbH under licence from Good Smile Company. Figuya GmbH is the controller of personal data processed through this storefront within the meaning of Art. 4(7) GDPR.

Data Controller

Figuya GmbH
Wolfener Str. 36, Building R+S
12681 Berlin, Germany
support@goodsmile-europe.com
Phone: +49 (0)30 577 011 989

What We Collect

We collect only what is necessary to process your orders and provide our services:

• Account data — name, email address, delivery address
• Order data — items purchased, payment method, shipping details
• Technical data — IP address, browser type, device information (collected automatically when you visit our site)
• Communication data — messages you send us via email or contact forms

Why We Collect It

• To process and fulfil your orders
• To communicate with you about your account and purchases
• To comply with legal obligations (tax records, commercial law)
• To improve our website and services (anonymised analytics)
• To detect and prevent fraud

Legal Basis (GDPR)

• Contract performance (Art. 6(1)(b) GDPR) — processing orders, managing accounts
• Legal obligation (Art. 6(1)(c) GDPR) — tax and commercial record-keeping
• Legitimate interest (Art. 6(1)(f) GDPR) — fraud prevention, site improvements, analytics
• Consent (Art. 6(1)(a) GDPR) — newsletter subscription, optional cookies

How Long We Keep It

We retain your data only as long as necessary for its purpose. Statutory retention periods (e.g. 10 years for commercial and tax records) override shorter periods. When consent is the basis, data is deleted upon withdrawal.

Cookies

We use only technically necessary cookies (shopping cart, login session, order process). These do not require consent under GDPR. We do not use tracking or advertising cookies. You can manage cookies through your browser settings.

Third Parties

We share data with the following service providers, only to the extent necessary:

• DHL — name and delivery address for shipping
• Payment providers (PayPal, Stripe, Klarna) — payment processing
• Analytics — anonymised usage data with IP anonymisation enabled

Anonymised, aggregated sales data is shared with Good Smile Company under the storefront licence agreement. This data does not identify individual customers and contains no personal data within the meaning of Art. 4(1) GDPR.

Your Rights

Under GDPR, you have the right to:

• Access your personal data (Art. 15)
• Rectify inaccurate data (Art. 16)
• Erase your data (Art. 17)
• Restrict processing (Art. 18)
• Data portability (Art. 20)
• Object to processing (Art. 21)
• Withdraw consent at any time (Art. 7(3))
• Lodge a complaint with a supervisory authority (Art. 77)

To exercise any of these rights, contact us at support@goodsmile-europe.com.