Shipping
Shipped from Europe. No customs fees within the EU.
Free Shipping
Orders over 130 EUR ship free within Germany. International orders are calculated at checkout based on weight and destination.
Carrier
All orders ship via DHL.
Processing Time
Orders are dispatched within 5 working days (Monday to Friday) after payment is received. Pre-order and back-order items ship when they become available — estimated dates are noted on each product page.
Pre-order shipping
Pre-orders work a bit differently from in-stock orders.
You pay for the product at checkout, same as any other order. Shipping isn't charged yet — it's charged per shipment, once items actually land at our warehouse. That way, when things arrive at different dates, you only pay one shipping fee if you combine them into a single box.
How it works
- A pre-order lands at our warehouse. You get an email.
- You pick: combine it with other pre-orders still to arrive, or send it out on its own.
- Shipping is calculated for that shipment and charged. Pay per shipment from the email link, or load shipping credit once and we deduct automatically.
The combine / ship-immediately default is set in account preferences. You can override it per item any time before dispatch from your shipments dashboard.
Shipping credit
A prepaid balance for future shipping fees. Top up any amount up to 500 EUR, and we deduct automatically each time a pre-order ships. No expiry. Only spent on shipping — never on products.
Credit is useful if you preorder a lot and don't want to click through a payment email every time something arrives. If you'd rather pay each shipment as it goes, skip it — the email link is always there.
Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Germany | 1–5 working days |
| EU & Europe | 3–8 working days |
| Rest of World | 5–12 working days |
Shipping Rates
| Zone | up to 1 kg | up to 5 kg | up to 10 kg | up to 20 kg |
|---|---|---|---|---|
| Germany | 4.99 EUR (flat rate) | |||
| EU Zone 1 (AT, BE, CZ, DK, FR, LU, NL, PL) | 15.90 | 17.90 | 20.90 | 26.90 |
| EU Zone 2 (ES, HU, IT, SE, SK, SI) | 16.90 | 18.90 | 21.90 | 27.90 |
| EU Zone 3 (BG, HR, CY, EE, FI, GR, IE, LV, LT, MT, PT, RO) | 17.90 | 19.90 | 22.90 | 29.90 |
| Europe (non-EU) | 17.90 | 19.90 | 22.90 | 29.90 |
| Rest of World | 37.90 | 44.90 | 64.90 | 94.90 |
International orders outside the EU may be subject to local customs duties and import taxes. These are the responsibility of the recipient.
Questions?
Get in touch at support@goodsmile-europe.com for shipping enquiries.